TP

Thomas PICHARD

Expériences professionnelles

Responsable du développement des compétences réseaux

VOLVO AUTOMOBILES FRANCE

De Juillet 2012 à Aujourd'hui

- Training Development:
Induction program, Product training, LEAN management
Incentive for Technicians and Service Advisors
Implementation of the Learning Management System development (VCCP)
Update of global training offer

- Recruitment for Network:
To support the Network in recruitment process : Job Board, coaching, outsourcing, assessment

- Training Management:
Management of 1 training assistant and 3 technical trainers
Coordination of training supplier

- Training budget & results:
Monitor dealer’s compliance with Brand Standards
Management of training budget

Training manager - responsable formation

KIA MOTORS

De Janvier 2008 à Juillet 2012

- Head of Global Training for KIA network

- Training Development: building of global training offer :
Technical: 9 courses for curriculum, 1 online module, 3 new products courses and 3 annual sessions of Technical Challenge
Service: 3 courses for curriculum, 1 online module, 1 Service Advisor Chalenge, and 1 Dealer Principle Seminar for quality and customer satisfaction improving
Sales: 6 courses for curriculum, 7 online modules for new products, 2 courses for fleets specialist, 2 online modules about the Brand Identity
Training Events: Technical Challenge (4 editions), Service Advisor Challenge (1 edition), Launch of new products (6 training conventions for 200 sales consultants)

- Training Coordination:
Collaboration with 7 training suppliers (team of 10 trainers)
Management of 1 training assistant and 1 technical and service trainer
Implementation of the Learning Management System development (KIA ACADEMY)
Supervision of Technical Training Center building: lift, gaz extractor, furniture, compressor, …

- Training budget & results:
Monitor dealer’s compliance with Brand Standards
Preparation of the annual training budget

- Global Exchange for 2 months at KIA Motors Corporation at SEOUL in Overseas Department

Coordinateur formation service

GROUPE VOLKSWAGEN FRANCE

De Janvier 2006 à Décembre 2007

- Management of after sales training for the 5 brands: Training schedules, training quality monitoring, development of new courses …
- Suppliers coordination (20 persons – 5 suppliers)
- Implementation of the Learning Management System development (LEMA)
- Design and management of assessments for the Service Advisor, Parts Manager, Parts Sellers, Warranty Manager and After Sales Manager
- Update training catalogues in line with European guidelines
- Monitor dealer’s compliance with After Sales Standards
- Preparation of the annual training budget
- Represent VW France’s interests in international meetings

Coordinateur formation

GENERAL MOTORS FRANCE

De Avril 2004 à Décembre 2005

- Training suppliers coordination (8 suppliers)
- Training management: training schedules, evaluation of training quality, development of new courses, validation of Opel and Saab networks training plans …
- Preparation of the annual training budget(4 M€ a year for regular training & 1M€ a year for new products launches)
- Project Management: training events and new model launches (Hotel booking, selection of restaurants, Driving Tests, incentives, coordination of suppliers.)
- Network Communication: meetings, training newsletters writting in order to promote new courses and to explain Brand standards
- Development of a European Learning Management System
- Trainers recruitment (technical, management, commercial trainers)
- Training animation

Formation complémentaire

Bac + 5

ISC Paris - Business School - Management / HR

2000 à 2003



Parcours officiels

ISC – ISC – 2003