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Lucille

Lucille Vigné CV français

Résumé

Senior Certified Product Owner with 7+ years of experience turning chaos into clarity and ideas into shipped, user-loved MVPs.

I specialize in building products that hit the sweet spot between business goals, real user needs, and elegant UX. From early discovery to roadmap strategy and delivery, I lead with empathy, structure, and just the right amount of boldness.

With a background in UI/UX design and hands-on Python development, I speak both pixel and backend. That makes me a natural bridge between design, tech, and strategy.

Lately, I’ve been diving into the intersection of AI and product design. I explore how smart systems can power more human-centered experiences (yes, it’s possible).

:tools: I craft flows.
:brain: I ask better questions.
⚡ I deliver fast and well.
:speech_balloon: Always happy to talk product, MVPs, UX, AI or the magic of a well-named feature.

Expériences professionnelles

Créatrice de la zébrelle : plateforme éducative de sensibilisation à la neuroatypie tdah, tsa, hpi, dys

La Zébrelle , Paris

De Novembre 2020 à Aujourd'hui

JAMBO ! Bienvenue dans la Savane qui embrasse les différences. La Savane de La Zébrelle est une plateforme éducative de sensibilisation à la neuroatypie et à la différence qui propose des activités ludiques et pédagogiques pour les petits et les grands !

La NeuroAtypie regroupe le haut potentiel, la constellation des DYS, le spectre de l’autisme et le TDAH. La Zébrelle résonne avec le jeu, l’imagination, l’originalité, l’inclusion et la créativité. Ce projet s’adresse avant tout aux enfants et à leur entourage, à savoir, les parents et les enseignants.

La Zébrelle a pour but de permettre aux enfants :
• D’accepter les différences d’autrui afin de pouvoir accepter les leurs,
• De comprendre leurs fonctionnements, leur authenticité et leurs forces,
• D’avoir une meilleure confiance en soi et de construire une belle estime de soi.

Dans la savane on peut :
• Découvrir la neuroatypie via une Encyclopédie collaborative en ligne dédiée à la NeuroAtypie
• S'informer et lire la gazette via un blog qui regroupe du contenu riche : articles, témoignages, conseils…
• Apprendre et s'amuser via des activités pédagogiques et des jeux à faire à la maison et à l'école.

La Zébrelle intervient également le samedi dans les écoles pour parler de la différence et lutter contre le harcèlement avec l'association Pôle SAP.

Product owner - create products merging details, creativity and efficiency

Coding Box , Paris

De Juin 2024 à Aujourd'hui

→ Objective: Create and redesign creative products such as websites, mobile apps and extensions
• Developed the product vision and roadmap for a quotes application with AI integration
• Fostered agile collaboration with cross-functional teams to integrate AI into the back-end and front
• Integrated AI to personalize quotes and enhance user experience
• Defined KPIs to guide product decisions based on user insights

Technical environment: iOS, Android, Flutter, Next.js, React
Tools: Miro, Figma, Notion, Jira, Eraser, Google Analytics, Looker, Height
Agile method: Scrum

Product owner - enhanced digital insurance industry experience

La Mutuelle Générale , Paris

De Janvier 2024 à Mai 2024

→ Objective: Lead the redesign of the site, its continuous improvement being the spokesperson for users
• Led a full website redesign, improving user experience and increasing engagement metrics
• Improved user experience, boosting customer satisfaction by 25% and reducing support queries by 15%
• Led grooming, estimation sessions, and sprint ceremonies to ensure smooth product delivery
• Collaborated with stakeholders, communicated insights, and ensured solutions met business needs

Technical environment: Desktop, Mobile, Drupal, Salesforce
Tools: Miro, Figma, Jira, Confluence, BrowserStack, Suite Microsoft Office, Hotjar, Qualtrics
Agile method: Scrum

Product owner - made emotion come alive digitally

Emoface , Paris - Autres

De Novembre 2021 à Février 2022

→ Objective: Define the product vision, create the product roadmap, and enhance the user experience
• Conducted analysis to define objectives, target audiences, and key features, refining product strategy
• Created personas, journey maps and roadmaps, improving team alignment and development efficiency
• Redesigned onboarding processes, user journeys through user testing increasing satisfaction and retention
• Analyzed key performance indicators to measure the success of product features and user engagement

Technical environment: iOS (iPhone, iPad), Android (smartphone, tablet), Unity
Tools: Miro, Figma, Jira, Asana, Notion, Hotjar, Slack
Agile methods: Kanban, Scrum

Product owner - elevated africa vivre to top african marketplace

Africa Vivre , Paris

De Janvier 2020 à Décembre 2023

→ Objective: Lead the redesign of the site, improve the user journey and UX to increase sales
• Led website redesign and user journey enhancements, increasing sales by 32% and conversion rate by 30%
• Managed the sprint backlog, facilitated agile rituals, and centralized documentation to boost team efficiency
• Defined personas and optimized user flows with Miro and Adobe Xd increasing account creation by 15%
• Collaborated with tech, design team in agile mode using Jira and Confluence, aligning with business strategy

Technical environment: Joomla, Prestashop, Desktop, Mobile, API
Tools: Adobe Xd, Jira, Confluence, Notion, Hotjar, A/B Tasty, Miro, GA4
Agile methods: Kanban, Scrum

Product owner/scrum master - enhanced citizen relationship management and engagement

ORANGE BUSINESS SERVICES , La plaine saint denis - CDI

De Janvier 2019 à Décembre 2019

→ Objective: Deliver services and apps to municipalities to improve citizen relationship management
• Resolved conflicts and removed obstacles despite a two-year delay from legal disputes
• Created a team of 10 developers, 2 teams of TMA, collaborated with designers, devops and key stakeholders
• Managed the sprint backlog, facilitated agile rituals, and centralized documentation to boost team efficiency
• Facilitated internal communication and effective collaboration, which increased team harmony

Technical environment: Drupal, React, iOS, Android
Tools: Suite CRM, Confluence, Miro, Figma, Jira, Suite Microsoft Office, Jenkins
Agile methods: Kanban, Scrum

Digital consultant - developed innovative digital solutions for business

DXC Technology , Paris la défense - CDI

De Octobre 2017 à Décembre 2018

→ Objective: Leverage agile and Salesforce expertise to deliver solutions and boost client satisfaction
• Contributed to RFP responses using Microsoft Office and managed agile projects from scoping to delivery
• Managed internal resources and coordinated daily client relations with Teams, improving project alignment
• Conducted project reviews, provided insights to align with client goals, ensuring success and satisfaction
• Led change management and Salesforce implementation, improving system integration and adoption

Technical environment: Salesforce, Web
Tools : Salesforce, Microsoft Office, JIRA
Agile methods: Kanban

Crm project manager - created limitless crm projects

Isoskele , Levallois-perret - CDI

De Octobre 2016 à Octobre 2017

→ Objective: Drive CRM project success by enhancing system functionality and user experience
• Managed multiple projects and led a team of 5 integrators to ensure timely, high-quality delivery in Kanban
• Aligned and executed CRM strategies with developers and sales teams, enhancing customer engagement
• Created detailed project plans with clear milestones, improving tracking and resource management
• Created reports with recommendations, improving system performance and user satisfaction

Technical environment: Web, Adobe Campaign
Tools: Slack, Microsoft Office, JIRA
Agile method: Kanban

Apple specialist - empowered exceptional experiences with innovative solutions

APPLE , Paris - CDI

De Octobre 2015 à Octobre 2016

When I was a kid, I've always wanted to work at Apple, it was one of my dreams and one day I received a call from Apple. Then, my adventure began. I wanted to work for Apple because of core values: the design, the diversity, the work environment and details!

→ Objective: Provide expert solutions for consumers and Business clients with Apple products
• Provided tailored solutions with Apple products, enhancing customer satisfaction and increasing sales
• Guided clients in using Apple products and services, improving engagement, loyalty and boost NPS score
• Applied expertise in Apple technology to enhance customer experience and streamline support
• Delivered personalized presentations on Apple solutions, strengthening brand presence and boosting sales

Crm project manager - optimized the management of restaurant

Zenchef , Paris - Stage

De Septembre 2015 à Janvier 2016

→ Objective: Enhance customer engagement and loyalty through effective CRM management
• Led CRM strategy implementation, collaborating with sales to deploy tools and processes with Hubspot
• Managed data analysis, automation, and segmentation to boost engagement and loyalty
• Ensured CRM aligned with business goals and enhanced customer interactions
• Focused on improving customer experience through targeted CRM initiatives

Digital marketing & some manager - elevated hp products digitally

HEWLETT PACKARD , Les ulis - Stage

De Février 2015 à Août 2015

→ Objective: Drive brand visibility and optimize strategies through data-driven insights and strategic content
• Enhanced brand visibility for PC and print products through targeted campaigns with Google Ads
• Used data analytics to optimize campaign performance with Adobe Analytics
• Created strategic content to align with brand goals and retail distribution
• Collaborated with US teams to integrate digital strategies with HP's objectives and new products

Catia 3d master user advocacy - created a unique experience for business users

DASSAULT SYSTEMES , Velizy villacoublay cedex - Stage

De Février 2014 à Août 2014

→ Objective: Improve user experiences through feedback, research, and data-driven enhancements
• Conducted user research and analyzed data to identify key needs and trends with user interviews
• Championed user feedback, bridging communication between customers and the product team
• Wrote scenarios and created live tutorials for CATIA 3D Master to help the international community
• Developed and maintained engagement channels to ensure customer satisfaction and loyalty

Webmarketing project manager - made readers happy

SELECTION DU READER'S DIGEST

De Juillet 2013 à Décembre 2013

→Objective: Drive web marketing success through project management, analytics, and social media strategies
• Managed eDMs, negotiated affiliation costs, and handled analytics and board reports for campaigns
• Created a new online store with the development team and launched user tests with Survey Monkey
• Executed social media actions across four Facebook pages
• Developed and implemented a media plan to launch a newsletter for the new online store

Formations complémentaires

Master degree

Southern Utah University - International Business/Trade/Commerce

2013 à 2014

Grade: B+
Activities and societies: AlumniActivities and societies: Alumni
→ Southern Utah University offers more than 100 acclaimed associate, bachelor’s, and master’s degree programs to meet a broad range of career goals and life aspirations. SUU has partnered with 41 international universities in 27 different countries to offer semester study abroad opportunities.
•International Memberships: AACSB: The Association to Advance Collegiate Schools of Business
•ABET: Accrediting Board for Engineering and Technology
• Courses: Marketing, Corporate Communication, International Business, Organizational Behavior, Hospitality Management, Project Management, Management, Marketing,

Master degree

ISC Paris - E-Commerce/Electronic Commerce

2011 à 2015

Grade: A
Activities and societies: Member of Human ISCActivities and societies: Member of Human ISC
→ After preparatory classes, I got in ISC Paris, ranked the 14th best business school in France and has more than 200 partners universities in 56 countries like: Southern Utah University, Utah, USA, Kansai Gaidai University, Japan, Beijing University of Technology, China, Regent’s University London, UK, McGill University, Canada.
• International Memberships: AACSB, EFMD,EAIE,NAFSA including the top French business schools.
• Main courses: Web development, Webdesign, Social media strategy, Marketing strategy, Project management, Product management, Entrepreneurship and startup, Analytics.
• NYC StartUp Trip, 2015 : BuzzFeed, Kickstarter, Mediabong, Fresh Planet, UbiFrance, This is 50

Associations

HUMAN ISC

Parcours officiels

ISC – PGE – eBusiness et CRM – 2014

Langues

Anglais - Courant

Espagnol - Notions

Italien - Technique

Japonais - Notions

Compétences

UI / UX
Creative problem Solving
Communication
Teamwork
KPI Reports
Empathie
Test A/B et Optimisation
Gestion de crise
Backlog
User Stories
Agile Methodologies
Stakeholder Management
Product Owner

Centres d'intérêt

  • Sport
  • Voyage
  • Art
  • Dessin
  • Chant
  • Littérature
  • Écriture
  • Danse
  • Psychologie
  • Italie
  • Diversité et Inclusion
  • Éducation
  • Bauhaus