Lucille

JAMBO ! Bienvenue dans la Savane qui embrasse les différences. La Savane de La Zébrelle est une plateforme éducative de sensibilisation à la neuroatypie et à la différence qui propose des activités ludiques et pédagogiques pour les petits et les grands !

La NeuroAtypie regroupe le haut potentiel, la constellation des DYS, le spectre de l’autisme et le TDAH. La Zébrelle résonne avec le jeu, l’imagination, l’originalité, l’inclusion et la créativité. Ce projet s’adresse avant tout aux enfants et à leur entourage, à savoir, les parents et les enseignants.

La Zébrelle a pour but de permettre aux enfants :
• D’accepter les différences d’autrui afin de pouvoir accepter les leurs,
• De comprendre leurs fonctionnements, leur authenticité et leurs forces,
• D’avoir une meilleure confiance en soi et de construire une belle estime de soi.

Dans la savane on peut :
• Découvrir la neuroatypie via une Encyclopédie collaborative en ligne dédiée à la NeuroAtypie
• S'informer et lire la gazette via un blog qui regroupe du contenu riche : articles, témoignages, conseils…
• Apprendre et s'amuser via des activités pédagogiques et des jeux à faire à la maison et à l'école.

La Zébrelle intervient également le samedi dans les écoles pour parler de la différence et lutter contre le harcèlement avec l'association Pôle SAP.

→ Objective: Create and redesign creative products such as websites, mobile apps and extensions
• Developed the product vision and roadmap for a quotes application with AI integration
• Fostered agile collaboration with cross-functional teams to integrate AI into the back-end and front
• Integrated AI to personalize quotes and enhance user experience
• Defined KPIs to guide product decisions based on user insights

Technical environment: iOS, Android, Flutter, Next.js, React
Tools: Miro, Figma, Notion, Jira, Eraser, Google Analytics, Looker, Height
Agile method: Scrum

→ Objective: Lead the redesign of the site, its continuous improvement being the spokesperson for users
• Led a full website redesign, improving user experience and increasing engagement metrics
• Improved user experience, boosting customer satisfaction by 25% and reducing support queries by 15%
• Led grooming, estimation sessions, and sprint ceremonies to ensure smooth product delivery
• Collaborated with stakeholders, communicated insights, and ensured solutions met business needs

Technical environment: Desktop, Mobile, Drupal, Salesforce
Tools: Miro, Figma, Jira, Confluence, BrowserStack, Suite Microsoft Office, Hotjar, Qualtrics
Agile method: Scrum

→ Objective: Define the product vision, create the product roadmap, and enhance the user experience
• Conducted analysis to define objectives, target audiences, and key features, refining product strategy
• Created personas, journey maps and roadmaps, improving team alignment and development efficiency
• Redesigned onboarding processes, user journeys through user testing increasing satisfaction and retention
• Analyzed key performance indicators to measure the success of product features and user engagement

Technical environment: iOS (iPhone, iPad), Android (smartphone, tablet), Unity
Tools: Miro, Figma, Jira, Asana, Notion, Hotjar, Slack
Agile methods: Kanban, Scrum

→ Objective: Lead the redesign of the site, improve the user journey and UX to increase sales
• Led website redesign and user journey enhancements, increasing sales by 32% and conversion rate by 30%
• Managed the sprint backlog, facilitated agile rituals, and centralized documentation to boost team efficiency
• Defined personas and optimized user flows with Miro and Adobe Xd increasing account creation by 15%
• Collaborated with tech, design team in agile mode using Jira and Confluence, aligning with business strategy

Technical environment: Joomla, Prestashop, Desktop, Mobile, API
Tools: Adobe Xd, Jira, Confluence, Notion, Hotjar, A/B Tasty, Miro, GA4
Agile methods: Kanban, Scrum

→ Objective: Deliver services and apps to municipalities to improve citizen relationship management
• Resolved conflicts and removed obstacles despite a two-year delay from legal disputes
• Created a team of 10 developers, 2 teams of TMA, collaborated with designers, devops and key stakeholders
• Managed the sprint backlog, facilitated agile rituals, and centralized documentation to boost team efficiency
• Facilitated internal communication and effective collaboration, which increased team harmony

Technical environment: Drupal, React, iOS, Android
Tools: Suite CRM, Confluence, Miro, Figma, Jira, Suite Microsoft Office, Jenkins
Agile methods: Kanban, Scrum

→ Objective: Leverage agile and Salesforce expertise to deliver solutions and boost client satisfaction
• Contributed to RFP responses using Microsoft Office and managed agile projects from scoping to delivery
• Managed internal resources and coordinated daily client relations with Teams, improving project alignment
• Conducted project reviews, provided insights to align with client goals, ensuring success and satisfaction
• Led change management and Salesforce implementation, improving system integration and adoption

Technical environment: Salesforce, Web
Tools : Salesforce, Microsoft Office, JIRA
Agile methods: Kanban

→ Objective: Drive CRM project success by enhancing system functionality and user experience
• Managed multiple projects and led a team of 5 integrators to ensure timely, high-quality delivery in Kanban
• Aligned and executed CRM strategies with developers and sales teams, enhancing customer engagement
• Created detailed project plans with clear milestones, improving tracking and resource management
• Created reports with recommendations, improving system performance and user satisfaction

Technical environment: Web, Adobe Campaign
Tools: Slack, Microsoft Office, JIRA
Agile method: Kanban

When I was a kid, I've always wanted to work at Apple, it was one of my dreams and one day I received a call from Apple. Then, my adventure began. I wanted to work for Apple because of core values: the design, the diversity, the work environment and details!

→ Objective: Provide expert solutions for consumers and Business clients with Apple products
• Provided tailored solutions with Apple products, enhancing customer satisfaction and increasing sales
• Guided clients in using Apple products and services, improving engagement, loyalty and boost NPS score
• Applied expertise in Apple technology to enhance customer experience and streamline support
• Delivered personalized presentations on Apple solutions, strengthening brand presence and boosting sales

→ Objective: Enhance customer engagement and loyalty through effective CRM management
• Led CRM strategy implementation, collaborating with sales to deploy tools and processes with Hubspot
• Managed data analysis, automation, and segmentation to boost engagement and loyalty
• Ensured CRM aligned with business goals and enhanced customer interactions
• Focused on improving customer experience through targeted CRM initiatives

→ Objective: Drive brand visibility and optimize strategies through data-driven insights and strategic content
• Enhanced brand visibility for PC and print products through targeted campaigns with Google Ads
• Used data analytics to optimize campaign performance with Adobe Analytics
• Created strategic content to align with brand goals and retail distribution
• Collaborated with US teams to integrate digital strategies with HP's objectives and new products

→ Objective: Improve user experiences through feedback, research, and data-driven enhancements
• Conducted user research and analyzed data to identify key needs and trends with user interviews
• Championed user feedback, bridging communication between customers and the product team
• Wrote scenarios and created live tutorials for CATIA 3D Master to help the international community
• Developed and maintained engagement channels to ensure customer satisfaction and loyalty